arrowsTerms of Use
We at arrows set out these terms to clarify how our platform operates, what we expect from account holders, and how disputes are resolved. By creating an account on arrows, you agree to these terms. They cover account registration, deposits and withdrawals, gameplay rules, bonus conditions, and our jurisdiction notice.
Our service is available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's regulations. We do not operate in jurisdictions where online wagering is prohibited. These terms apply to all users of arrows, whether you access via desktop, mobile app, or browser.
This page outlines your rights and obligations when you use arrows. If you have questions about any term, our support team is available via email and live chat.
Account registration and eligibility on arrows
To open an account on arrows, you must be of legal age in your jurisdiction and not prohibited by law from using our service. We require a valid email address, phone number, and password. You are responsible for keeping your password confidential. If you suspect unauthorized access, contact our support team immediately.
We require Know-Your-Customer (KYC) verification before you can deposit or play. You must submit a government-issued ID, proof of address, and a selfie. Our team reviews these documents within a few hours. If verification fails, we will explain why and give you the opportunity to resubmit. Once verified, your account is active across all arrows sections—football, live casino, slots, and arcade games.
You may hold only one account on arrows. If we discover duplicate accounts, we reserve the right to close them and forfeit any balance. Account names must not impersonate others or contain offensive language.
Deposits and withdrawals on arrows
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are instant or near-instant. We do not charge deposit fees. Your balance is credited immediately and available for football betting, live casino, slots, or arcade play.
To withdraw, you navigate to the Withdrawal section, select your payment method, enter the amount, and submit. We review your request to confirm your account is in good standing and there are no verification flags. Most withdrawals process within 24–48 hours. Transfer times to your bank or e-wallet depend on the payment provider—typically 1–2 hours after we approve the request. We do not charge withdrawal fees.
We process withdrawals fairly and transparently. Large withdrawals may require additional verification for anti-money-laundering compliance.
Large withdrawals may trigger additional verification. We might ask for a recent bank statement or confirmation email. This protects both you and us from fraud and money-laundering. We will not delay legitimate withdrawals beyond the stated timeframe.
Gameplay and market rules on arrows
All games on arrows are provided by certified third-party studios. Football markets, live-casino tables, slot games, and arcade titles each have their own rules and settlement procedures. We display these rules clearly before you place a selection or start a game.
Football markets settle based on official league or tournament results. If a match is postponed or abandoned, we void the market or refund bets, depending on timing. Live-casino tables settle in real time as the dealer completes each hand. Slot games settle instantly or within minutes. Arcade games settle immediately.
- Football markets
- Settle based on official league or tournament results. Postponed matches are voided or refunded.
- Live casino
- Settle in real time as the dealer completes each hand. Multi-camera feeds ensure transparency.
- Slot games
- Settle instantly or within minutes. RTP rates are audited and published by the game provider.
- Arcade games
- Settle immediately upon completion. Outcomes are determined by certified random-number generators.
We do not alter odds, outcomes, or RTP rates. All games are provided by third-party studios with independent audits. Your account balance is accurate and updated in real time.
Bonus terms and conditions
We may offer promotional bonuses or welcome offers from time to time. Any bonus is subject to specific terms—for example, a bonus may require a minimum deposit, a minimum number of plays, or a specific turnover amount before you can withdraw it. We display these terms clearly when you claim a bonus.
Bonuses are non-transferable and may expire if not used within a set period. We reserve the right to cancel or modify bonus offers at any time. If you breach these terms or engage in fraudulent activity, we may forfeit any bonus balance.
Account security and data protection on arrows
We encrypt your personal data in transit and at rest. Your password is hashed and never stored in plain text. We do not share your information with third parties except where required by law or to process your withdrawals.
Two-factor authentication (2FA) is optional but recommended. If you enable 2FA, every login from a new device and every withdrawal request requires a code sent to your phone or authenticator app. This protects your account from unauthorized access.
You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access, contact our support team immediately. We will investigate and take appropriate action.
Prohibited conduct on arrows
We prohibit the following conduct on arrows:
- Using arrows from a jurisdiction where online wagering is prohibited by law.
- Creating multiple accounts or using another person's account.
- Engaging in fraud, money-laundering, or other illegal activity.
- Attempting to manipulate game outcomes or exploit technical vulnerabilities.
- Harassing or abusing our support staff or other users.
- Using automated tools or bots to access arrows without permission.
- Sharing your account credentials with others or allowing others to use your account.
If we detect prohibited conduct, we reserve the right to suspend or close your account and forfeit any balance. We may also report the activity to relevant authorities.
Dispute resolution and complaints
If you have a complaint about a market settlement, game outcome, or account issue, contact our support team. Provide details of the issue, your account ID, and any relevant transaction IDs. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may escalate your complaint to our management team. We will review the case and provide a final decision. Our goal is to resolve disputes fairly and transparently.
Jurisdiction and legal notice
Our service is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own region's regulations.
We maintain records of all account activity, deposits, withdrawals, and gameplay for compliance and dispute resolution. These records are available to you upon request and to relevant authorities where required by law.
These terms are governed by the laws of the jurisdiction in which arrows operates. Any legal action or proceeding arising from these terms must be brought in the courts of that jurisdiction.
Changes to these terms
We may update these terms from time to time. We will notify you of material changes via email or by posting a notice on arrows. Your continued use of arrows after such notice constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account.
Limitation of liability
To the extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of arrows. This includes loss of profits, loss of data, or business interruption. Our total liability to you is limited to the amount you have deposited on arrows.
We do not guarantee that arrows will be error-free or uninterrupted. We may perform maintenance or updates that temporarily affect service availability. We will notify you of planned maintenance in advance where possible.
Contact and support
If you have questions about these terms or need support, contact our team via email or live chat. We are available during peak hours and will respond to your inquiry within a reasonable timeframe. Our support team can clarify any term, help you resolve account issues, or assist with withdrawals.