arrows FAQ
Users of arrows ask questions across several topic areas: how to create and secure an account, how deposits and withdrawals work, what games and markets we offer, and how to stay safe while using our platform. This page answers the most common questions we receive from new and existing users.
Below you will find answers to questions about account registration, payment methods, game types, and account security. If your question is not covered here, our support team is available via email and live chat to help. For detailed information about our terms, data handling, or jurisdiction restrictions, please review our terms and conditionsprivacy policyand legal notice
Each answer is written to be clear and practical. We explain how features work, what to expect during common processes, and when to contact support for help. Read through the sections that match your question, and reach out if you need further assistance.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet)
- Games and marketsfootball betting on Liga 1 and international tournaments, live-dealer tables, slots, and esports
- Account management and supportaccount preferences, language support, and when to contact our team
Select a question below to see the answer. If you cannot find what you are looking for, contact our support team.
Account and registration
If you forget your password, visit the login page and click "Forgot password?" Enter your email address or username. We will send you a password-reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link expires after 24 hours for security. If you do not receive the email, check your spam folder or contact our support team. We can verify your identity and help you regain access to your account on arrows.
No. Each user is permitted one account on arrows. Creating multiple accounts violates our terms and may result in account suspension or closure. We use identity verification and device detection to identify and prevent duplicate accounts. If you need to update your account information or recover access to an existing account, contact our support team. We can help you verify your identity and restore access without creating a new account.
No. Each user is permitted one account on arrows. Creating multiple accounts violates our terms and may result in account suspension or closure. We use identity verification and device detection to identify and prevent duplicate accounts. If you need to update your account information or recover access to an existing account, contact our support team. We can help you verify your identity and restore access without creating a new account.
Log into your arrows account and navigate to Account Settings. From there, you can update your email, phone number, and notification preferences. You can also enable two-factor authentication for added security. If you wish to pause your account temporarily, contact our support team via email or live chat. We can help you suspend your account for a set period. During suspension, you cannot log in or place new transactions, but your balance remains safe. To reactivate, contact support again.
Payments and transactions
We support deposits via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Each method has its own minimum and maximum limits. Generally, e-wallet deposits start at a low minimum (around our welcome offer) and go up to our welcome offer or higher depending on your e-wallet account limits. Bank transfers may have different ranges. During checkout, you will see the exact limits for your chosen payment method. If you have questions about account preferences or need to increase your limit, contact our support team.
If a deposit or withdrawal does not complete, check your transaction history in your arrows account. The status will show whether the transaction is pending, completed, or failed. If a deposit failed, your money will be returned to your payment method within 1–3 business days. If a withdrawal is stuck, contact our support team with your transaction ID. We will investigate and either complete the withdrawal or return the funds to your account. Do not attempt the same transaction multiple times, as this may cause duplicate charges. Our team can help resolve any transaction issue.
We offer periodic promotional offers to active users on arrows. Cashback offers vary by promotion and may apply to specific games, betting types, or time periods. To see current offers, log into your account and check the Promotions section. Offers typically have terms and conditions—for example, a minimum bet amount or a maximum cashback cap. Cashback is credited to your account balance once the promotion period ends and terms are met. Not all users qualify for every offer. For details about a specific promotion, contact our support team or review the promotion terms in your account.
Games and markets
Live-dealer tables feature real dealers and real cards or wheels streamed from multi-camera studios. Games include blackjack, roulette, baccarat, and Dragon Tiger. You interact with a live dealer and other players in real time. Slots are automated games with spinning reels and fixed paylines. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways use random number generation. Live-dealer games require active participation and decision-making. Slots are faster-paced and require less strategy. Both are available on arrows, and you can switch between them anytime.
Support and account care
Our support team handles inquiries in English and Indonesian. You can contact us via email or live chat and communicate in either language. Response times vary depending on inquiry volume, but we aim to respond within a few hours during business hours. For urgent issues—such as account lockout or suspected fraud—mark your inquiry as urgent and we will prioritize it. Our team is trained to help with account issues, payment questions, game rules, and technical problems. If you have a question in another language, contact us and we will do our best to assist or connect you with a translator.